By Étienne Garbugli | February 16, 2011 | 0 Comment
Working with people can be hard. Chances are, unless you did someone’s job before, you have no idea what’s important to them; what they really care about.
But, without knowing how they view their own role and their priorities you’ll always have difficulty getting them to see your point of view. You need to understand your collaborators’ mental models to get them to see yours.
Show collaborators that you understand their reality, that their concerns are valid and that you care about what they care about. Empathy will help make your interactions and negotiations a lot smoother.
Etienne works at the intersection of Technology, Product Design and Marketing. He’s a two-time Startup Founder, a four-time entrepreneur and a UX research expert. Etienne published Lean B2B: Build Products Businesses Want. The Lean B2B methodology helps entrepreneurs around the world build successful businesses.