By Étienne Garbugli | August 24, 2012 | 0 Comment
Don’t Give solutions when the person is really looking for a listening ear. Probably an understatement: A lot of times what people want is a listening ear. Deep down, people have solutions to the problems they are facing – they are just looking for someone to share their frustrations with because they have had a long and hard day. I had a friend who would always butt in with suggestions whenever I shared my frustrations. Our conversations became stifling – in the end I stopped talking about them altogether because I wasn’t getting the refuge I wanted. Be more conscious of what the other party is looking for, and adjust accordingly to fit that. (Célestine Chua)
Etienne works at the intersection of Technology, Product Design and Marketing. He’s a two-time Startup Founder, a four-time entrepreneur and a UX research expert. Etienne published Lean B2B: Build Products Businesses Want. The Lean B2B methodology helps entrepreneurs around the world build successful businesses.