Étienne Garbugli

Entrepreneur & Lean B2B Author

Don’t give solutions

By Étienne Garbugli | August 24, 2012 | 0 Comment

Don’t Give solutions when the person is really looking for a listening ear. Probably an understatement: A lot of times what people want is a listening ear. Deep down, people have solutions to the problems they are facing – they are just looking for someone to share their frustrations with because they have had a long and hard day. I had a friend who would always butt in with suggestions whenever I shared my frustrations. Our conversations became stifling – in the end I stopped talking about them altogether because I wasn’t getting the refuge I wanted. Be more conscious of what the other party is looking for, and adjust accordingly to fit that. (Célestine Chua)

Étienne Garbugli

Etienne works at the intersection of Technology, Product Design and Marketing. He’s a two-time Startup Founder, a four-time entrepreneur and a UX research expert. Etienne published Lean B2B: Build Products Businesses Want. The Lean B2B methodology helps entrepreneurs around the world build successful businesses.

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