By Étienne Garbugli | September 30, 2010 | 0 Comment
When you apologize, it says:
An honest apology, when needed, is good practice. Apologize too often and take on the responsability. Your name will be remembered with the issue and your reputation will take a hit.
Don’t apologize if you don’t have to. It focuses guilt, attention and responsability and make you appear worst than you actually were.
Etienne works at the intersection of Technology, Product Design and Marketing. He’s a two-time Startup Founder, a four-time entrepreneur and a UX research expert. Etienne published Lean B2B: Build Products Businesses Want. The Lean B2B methodology helps entrepreneurs around the world build successful businesses.